What Are Credentials in LobbyFix?

Credentials are a new way to complete check-ins in LobbyFix more quickly and efficiently.

This feature is designed for people who frequently enter the building, such as employees, vendors, or recurring visitors. It allows Staff to register check-ins and check-outs using a compatible physical card or credential.

**🔵 Important: **This feature is currently in Beta. We recommend using it on a desktop computer. It is available only for Administrator profiles.

How Do Credentials Work?

Each credential is linked to one person and works as a unique form of identification.

Once linked, Staff can scan the credential to complete a check-in without going through the full manual registration process.

The experience works similarly to QR code check-ins

Compatibility

This feature is compatible with readers that:

Connect via USB
Automatically detect card information
Send the value as plain text
Work as keyboard input devices, also known as Wedge-type readers

For example:

RFID readers
Proximity cards
Wedge-type credentials

🔵 Important: This feature is currently not compatible with official IDs such as driver's licenses, passports, or other government-issued identification documents.

How to Add a Credential

Go to the Identity (Beta) section from the side menu.
Select the Credentials tab.
Click Add Credential.
Enter:

The visitor’s WhatsApp number or email address
The visitor’s name

Click Scan.
Hold the credential near the compatible reader.
Wait for LobbyFix to automatically detect the credential information.
Click Confirm.
Finally, select Add to link the credential to the visitor.

Once added, the credential will appear in the list of active credentials.

How to Check In Using a Credential

Go to Today's visitors.
Click Check in.
Select Credential Check-in.
Scan the visitor’s credential.
Confirm the information loaded automatically.
Click Confirm to complete the check-in.

How to Check Out Using a Credential

Click Check out.
Allow camera access if required.
Select Scan Credential.
Hold the credential near the reader.
Confirm the visitor’s check-out.

Important Notes

Each credential is unique and can only be linked to one person.
A credential cannot be transferred between visitors.
Credential IDs cannot be edited manually.
Credential values can contain up to 64 characters.
LobbyFix does not store the original credential value. For security reasons, only a protected version of the identifier is stored.
Make sure the reader is properly connected before starting the scan process.

Frequently Asked Questions

Can I reassign a credential to another user?

Yes. You must first remove the current credential before assigning it to another person.

Why can’t I edit the credential ID?

The ID is generated by the physical credential and cannot be modified for security reasons.

What types of cards can I use?

You can use cards compatible with Wedge-type readers or RFID readers that automatically send the identifier to the system.

Can I use the same credential for multiple people?

No. Each credential represents a single identity within the system.

Updated on: 28/05/2026

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