👋 Welcome!

We’re excited to have you on board. Our goal is to grow together and give you the best experience possible. This quick guide will help you set up your account and make the most of LobbyFix from day one.

📌 What’s Inside

1. Sign-up & Installation
2. Add Colleagues & Employees
3. Add Tenants
4. Personalize Your LobbyFix Experience
5. Invite Your First Visitors / Create QR Codes
6. Register Your First Visitor Check-ins

1. Sign-up & Installation

• Visit lobbyfix.com and create your account.
• You’ll get access to your control panel to configure and manage visits.

📱 Optional Apps

LobbyFix works from any browser, but you can also install:

• Android app
• Virtual Receptionist (iPad)

2. Add Colleagues & Employees

In the Team section, you can add unlimited users. User types include:

• Host → Sends QR Invites, approves/denies visitors. 👉 Host User Guide
• Receptionist → Host permissions + registers visitor entries/exits. 👉 Receptionist User Guide
• Administrator → Full access.

Each new member receives an email invitation to activate their account.

👉 Learn more about user roles.

3. Add Tenants (Companies)

In the Tenants section, you can configure each tenant with:

• Company name
• Location
• Tenant Admin (manages users and receives notifications)

Tenant Admins also receive an email invitation to activate their account.

👉 See the Tenant Admin User Guide.

4. Personalize Your LobbyFix Experience

From the Settings section, you can:

• Update your company name, logo, and address
• Set a default administrator
• Add custom fields to visitor forms

Other customization options:

• Building photo
• Google Maps link
• Personalized welcome message

👉 Learn more about what can you do in Settings.

5. Invite Your First Visitors / Create QR Codes

From the Invites section (web or mobile app), you can create QR code Invites. You can also send them directly from your email or WhatsApp.

• Invites are sent to the visitor’s contact info (email/WhatsApp).
• They are valid for both check-in and check-out.
• They remain valid for the scheduled period, with ±1 hour tolerance.

👉 Learn how to create a QR Invite.

6. Check-in Your First Visitors

From the Today's visitors section, check-in visitors in two ways:

• QR code:
• • Go to Today's visitors > Check-in
  • Click Scan QR code and point the camera at the visitor’s QR code
• Manual check-in:
• • Go to Today's visitors > Check-in
  • Fill out the visitor form

👉 Learn how to check-in visitors.

🎉 You’re ready to start!

We hope this guide helps you get the most out of LobbyFix.

Need help? Contact us:

📩 support@lobbyfix.com

💬 Live chat in the platform

Updated on: 01/10/2025