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What Happens If There’s a Payment Error

If we’re unable to charge your card, LobbyFix will make a second attempt. You’ll be notified of both attempts by email.

If the second attempt also fails, you’ll need to add a new payment method in the Payments section of your account.
During this period, you’ll still be able to log into your account, but you won’t be able to check-in visitors.
Your plan will reactivate automatically as soon as your payment is processed.

LobbyFix accepts credit and debit cards as valid payment methods.

Reactivation is immediate once your payment is processed. You can continue registering visitor check-ins without any delay.

Updated on: 01/10/2025

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