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# What Are Credentials in LobbyFix?

# What Are Credentials in LobbyFix?

Credentials are a new way to complete check-ins in LobbyFix more quickly and efficiently.

This feature is designed for people who frequently enter the building, such as employees, vendors, or recurring visitors. It allows Staff to register check-ins and check-outs using a compatible physical card or credential.

> **🔵 Important: **This feature is currently in Beta. We recommend using it on a **desktop computer**. It is available only for **Administrator profiles.**




## How Do Credentials Work?

Each credential is linked to one person and works as a unique form of identification.

Once linked, Staff can scan the credential to complete a check-in without going through the full manual registration process.

The experience works similarly to QR code check-ins


## Compatibility

This feature is compatible with readers that:

* Connect via USB
* Automatically detect card information
* Send the value as plain text
* Work as keyboard input devices, also known as Wedge-type readers

For example:

* RFID readers
* Proximity cards
* Wedge-type credentials

> 🔵 Important: This feature is currently not compatible with official IDs such as driver's licenses, passports, or other government-issued identification documents.




## How to Add a Credential

1. Go to the **Identity (Beta)** section from the side menu.
2. Select the **Credentials** tab.
3. Click **Add Credential**.
4. Enter:
* The visitor’s WhatsApp number or email address
* The visitor’s name
5. Click **Scan**.
6. Hold the credential near the compatible reader.
7. Wait for LobbyFix to automatically detect the credential information.
8. Click **Confirm**.
9. Finally, select **Add** to link the credential to the visitor.

Once added, the credential will appear in the list of active credentials.



## How to Check In Using a Credential

1. Go to **Today's visitors**.
2. Click **Check in**.
3. Select **Credential Check-in**.
4. Scan the visitor’s credential.
5. Confirm the information loaded automatically.
6. Click **Confirm** to complete the check-in. 


## How to Check Out Using a Credential

1. Click **Check out**.
2. Allow camera access if required.
3. Select **Scan Credential**.
4. Hold the credential near the reader.
5. Confirm the visitor’s check-out.


## Important Notes

* Each credential is unique and can only be linked to one person.
* A credential cannot be transferred between visitors.
* Credential IDs cannot be edited manually.
* Credential values can contain up to 64 characters.
* LobbyFix does not store the original credential value. For security reasons, only a protected version of the identifier is stored.
* Make sure the reader is properly connected before starting the scan process.


## Frequently Asked Questions

### Can I reassign a credential to another user?

Yes. You must first remove the current credential before assigning it to another person.

### Why can’t I edit the credential ID?

The ID is generated by the physical credential and cannot be modified for security reasons.

### What types of cards can I use?

You can use cards compatible with Wedge-type readers or RFID readers that automatically send the identifier to the system.

### Can I use the same credential for multiple people?

No. Each credential represents a single identity within the system.