What Happens If There’s a Payment Error

What should I do if I get an error when paying for my plan?

If you tried to pay through the Payments section in LobbyFix and received an error, contact support. The team can send you a Stripe payment link as an alternative way to complete your payment.

What happens if my automatic subscription payment fails?

If you have an active subscription with automatic billing within LobbyFix and your card payment fails, a second attempt will be made. You will receive an email notification for each attempt.

If the second attempt also fails, add a new payment method under Payments or contact support to request an alternative payment link.

While your subscription payment is pending, you can access your account but cannot check in visitors. Your plan will reactivate automatically once the subscription payment is processed successfully.

The automatic second attempt applies only to subscriptions with automatic billing within LobbyFix. If you received an error while attempting a manual payment, contact support; you do not need to wait for a second attempt.

I already paid, but my plan does not appear active

Refresh the LobbyFix page. If your plan still does not appear active, contact support and send your payment receipt so the team can review your case.

Updated on: 19/09/2026